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How sportsuncle Handles Your Personal Data

This Privacy Policy sets out exactly what personal data sportsuncle collects when you open an account or use our platform, how we use it, and what rights you…

Data collected with your consentUPI, Paytm, PhonePe transaction privacyYour right to access or delete dataIndia-focused jurisdiction wordingContact us to request changes

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What Data We Collect and Why

sportsuncle Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with sportsuncle, we collect the details you provide directly — your name, email address, mobile number and, where required for payment verification, identity documents. We also collect transactional data whenever you deposit or withdraw using UPI, Paytm or PhonePe, including timestamps

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and amounts, so we can verify and reconcile your wallet activity. Device and session data — IP address, browser type, operating system — are logged automatically each time you visit. We use all of this data to operate your account, process payments, prevent unauthorised access, and
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communicate with you about account matters. We do not sell your personal data to third parties. Access to this platform and data processing under this policy is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

Email Privacy Request Send a written request to our dedicated privacy address to ask what data we hold on you, request corrections, or ask for deletion. We aim to respond within seven working days of receiving your message.

Live Chat Support Our live chat team can log your privacy query and route it to the correct department immediately. Available daily during standard support hours so your concern reaches the right person without delay.

In-Account Data Portal Log into your sportsuncle account and navigate to Account Settings to view the data categories we hold, update contact details, or submit a formal data-access request directly through your profile page.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Our approach to data handling is built around specific practices rather than broad promises — each point below describes a concrete step we take to keep your information accurate, secure and within…

Encrypted Data Storage

All personal data — including identity documents uploaded for payment verification — is stored using encryption at rest. Only authorised personnel with a documented business need can access stored records, and access is logged.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time; opting out of analytics cookies does not affect account functionality.

Payment Data Separation

UPI, Paytm and PhonePe transaction records are held separately from your general profile data. Payment processors operate under their own privacy frameworks, and we link only the minimum data needed to verify and reconcile each transaction.

Data Retention Schedule

We keep account data for as long as your account remains active and for the period required by applicable Indian financial regulations after closure. Once the retention period expires, we delete or anonymise your records on a rolling schedule.

Third-Party Disclosure Rules

We share your data with third parties only when you have consented, when it is necessary to process a payment, or when we are legally required to disclose it. We do not share data with advertisers or marketing aggregators.

Your Right to Correct or Delete

You can request a copy of your data, ask us to correct inaccurate details, or submit a deletion request at any time through the in-account portal or by contacting our privacy team directly via email or live chat.

Frequently Asked Privacy Questions

The questions below cover the rights you hold over your personal data, how we handle payment records for UPI, Paytm and PhonePe transactions, and what steps to take if you want to access, change or remove what we hold about you.

We collect your name, email, mobile number and, where needed for payment processing, identity verification documents. Device data such as IP address and browser type are also logged automatically when you visit the platform.

We retain transactional records — amounts, timestamps and payment method type — to reconcile your wallet. Full payment credentials are handled by the respective payment processors under their own security frameworks; we do not store raw card or UPI PIN data.

Log into your account and go to Account Settings to submit a data-access request, or email our privacy team directly. We aim to respond with a full data summary within seven working days of receiving your verified request.

Yes. You can submit a deletion request through the in-account portal or by contacting us via email or live chat. Some data may be retained for the period required by Indian financial regulations before permanent deletion or anonymisation.

Access is restricted to authorised staff who need it to operate your account, process payments or investigate security incidents. All internal access to personal data is logged and reviewed as part of our standard security procedures.

We do not sell or share your data with advertisers or marketing aggregators. Data is shared with third parties only when processing a payment through UPI, Paytm or PhonePe, when you have given consent, or when required by law.

We retain your records for the period mandated by applicable Indian financial and regulatory requirements after account closure. Once that period ends, data is deleted or anonymised on our rolling schedule — we do not keep it indefinitely.

How sportsuncle Handles Your Personal Data

How to Reach Our Privacy Team

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Controls

Payment Data Separation

Data Retention Schedule

Third-Party Disclosure Rules

Your Right to Correct or Delete

Frequently Asked Privacy Questions

01 What personal data does sportsuncle collect when I open an account?

02 Does sportsuncle store my UPI, Paytm or PhonePe payment details?

03 How can I request a copy of the data sportsuncle holds about me?

04 Can I ask sportsuncle to delete my personal data?

05 Who can see my personal data inside sportsuncle?

06 Does sportsuncle share my data with advertisers or third parties?

07 How long does sportsuncle keep my data after I close my account?

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